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Close the issue once you’ve pointed the user to the right place.\n\n## 2. Look for similars\n\nOftentimes work related to existing issues already exists. Searching your issue tracker for related keywords can bring up a lot of similar issues that can be helpful. Reference the existing issues in the new one.\n\n## 3. Look for duplicates\n\nWhile you are researching similar topics you might find or remember duplicate issues as well – in that case simply close those (or the new issue) and streamline your efforts in one place.\n\n## 4. Retrieve missing information\n\nIssues are often reported incomplete; critical information like a version number is not given and it turns out that a bug occurred in an unsupported version – ask people for missing information and close issues if that is not provided.\n\n## 5. Label\n\nLabel issues so you can find those which are relevant for a particular topic with a filter. Also set labels for states of an issue. 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