[{"data":1,"prerenderedAt":701},["ShallowReactive",2],{"/en-us/blog/remote-agile-at-gitlab/":3,"navigation-en-us":32,"banner-en-us":449,"footer-en-us":461,"Job van der Voort":672,"next-steps-en-us":686},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"seo":8,"content":16,"config":22,"_id":25,"_type":26,"title":27,"_source":28,"_file":29,"_stem":30,"_extension":31},"/en-us/blog/remote-agile-at-gitlab","blog",false,"",{"title":9,"description":10,"ogTitle":9,"ogDescription":10,"noIndex":6,"ogImage":11,"ogUrl":12,"ogSiteName":13,"ogType":14,"canonicalUrls":12,"schema":15},"Remote Agile at GitLab","This is a start in describing the workflow that we've established over the past year at GitLab.","https://res.cloudinary.com/about-gitlab-com/image/upload/v1749684484/Blog/Hero%20Images/agile.jpg","https://about.gitlab.com/blog/remote-agile-at-gitlab","https://about.gitlab.com","article","\n                        {\n        \"@context\": \"https://schema.org\",\n        \"@type\": \"Article\",\n        \"headline\": \"Remote Agile at GitLab\",\n        \"author\": [{\"@type\":\"Person\",\"name\":\"Job van der Voort\"}],\n        \"datePublished\": \"2015-09-14\",\n      }",{"title":9,"description":10,"authors":17,"heroImage":11,"date":19,"body":20,"category":21},[18],"Job van der Voort","2015-09-14","\n\nEvery month on the 22nd a new version of GitLab is released. It always\nincludes major changes, with features, bug fixes and performance improvements.\nWe haven't missed a single month since our inception.\n\nWe are completely remote, save for the Experience Center in San Francisco that not a single\ndeveloper frequents (a 10,000km commute is a bit much for most). We do not have\npredefined teams and almost everyone works independently (i.e. without someone telling\nthem what to do).\n\nWe do not practice any specific agile methodology, but meet the principles\nof the [agile manifesto](http://www.agilemanifesto.org/iso/en/principles.html) quite well.\n\nThis is a start in describing the workflow that we've established over\nthe past year at GitLab, as it seems to work for us and might for you. It's\nlightweight and self organizing. It might or might not scale.\n\n\u003C!-- more -->\n\n## Incoming issues\n\nA large part of everything we build in terms of features is based on feedback from the\ncommunity and customers.\n\nWhen a request comes in from a customer (through support or sales usually),\nthe person receiving this request creates an issue to discuss it.\nThey are responsible for mentioning relevant parties. For most features that\nis the product manager, CTO, and any developers or other people that might be\ninterested in this feature.\n\nNext, anyone with an opinion responds to the issue. This is often done in direct\nresponse to others, including more people in the discussion if necessary. The\npoint is to reach some form of consensus. Once this has been reached, the issue\nis scheduled for an upcoming release (e.g. 8.1 or 8.2). Anyone can do this based\non the information in the issue and on how full the upcoming releases are versus\nhow important this is.\n\nEveryone that has participated in the conversation will be updated with any status\nchange. Therefore anyone can freely schedule things. If someone disagrees, they'll\nspeak up.\n\n### Known issues\n\nIt's very hard to schedule things. We simply do not have a good way to estimate\nwhether something will be doable, besides estimating based on previous releases.\nHowever, we prefer the scheduling to be hard over adding overhead with estimating\nweights and velocity for the team. We might change our minds on this.\n\n## Working and Prioritizing\n\nA developer can pick up any issue at any time they're working.\nThey simply assign themselves, marking it as \"Ongoing\" in [GitLab's Milestone\nView](https://gitlab.com/gitlab-org/gitlab-ce/milestones/13).\n\nSome issues have a clear owner in terms of knowledge and ownership of that part\nof the code. Usually this developer has already been active in the issue. The\ndeveloper likely picks these issues. This is a self-organizing process.\n\nA small part of the issues is promised to a customer. This means that we told the\ncustomer: \"Feature X will be done in release Y\". We always intend to keep our\npromise, so these issues get prioritized by everyone.\n\nThere is also a general guideline to prioritization of work. This does not\nwork as a hard rule and also depends on your skills and responsibilities:\n\n1. Emergency issues\n1. Security issues\n1. Data integrity (not losing data)\n1. Availability of GitLab.com\n1. Subscriber questions\n1. Regression issues\n1. Consultancy work\n1. Promised features\n1. Growth efforts\n1. Other work\n\nFind this [in our handbook](/handbook/communication/#gitlab-workflow).\n\n### Known issues\n\nPeople can choose their own issues, which can result in a situation where\nissues that are not 'fun' are not being picked up. This can be solved with\nproper handling of overflow issues, as described below.\n\n## Overflow\n\nOverflow of issues is something that happens every month. Meaning, not all issues\nassigned to a release get completed or worked on.\n\nIn the past, we would simply move everything to the next milestone. This 'waterfall'\nworkflow didn't work, as unpopular things would get dragged on for many releases.\nNowadays, we (I) go through all leftover issues and investigate why they didn't get\ndone and what we can do with them.\nThis often results in dropping the issue as it's no longer relevant or moving it\nup to a future release and pinging a developer to take ownership of it.\n\nManaging overflow issues is a very hard balance between capacity and process.\nMostly we blame a lack of developer capacity with overflow issues\n([we're hiring!](/jobs/)).\nWith every release, we try to reflect on what could have been done better.\n\nFor example, most recently Douwe and I proposed a different model to schedule\nissues to prevent too many promised issues. Most developers had strong opinions\non this, which spawned this article. We ended up not making changes, choosing\nspeed and flexibility over process, but gained insight into how people feel about\nthe status quo.\n\n## Openness, Independence and Responsibility\n\nAs a developer you're required to operate independently and make decisions.\nBy making your own decisions, it reduces process overhead and unnecessary\ncommunication.\n\nIt's your responsibility to report those decisions in the issue that you're working\nfrom. This is the core of our workflow. People that were previously active in the\nsame issue, will receive your updates and thoughts without disturbing one another.\nIf there is an issue, they will respond in the issue. The whole process is asynchronous\nand self-organizing.\n\nLastly, [we're open](/blog/almost-everything-we-do-is-now-open/).\nThis is something that runs deep within GitLab. 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